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Terms of Service

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  • Refunds and Cancellations

    • StingraySuits does not give refunds if the costume is in the client's possession.

    •  If the costume is being worked on it affects the amount refunded. 

    • 30% of the payment is non-refundable. 

    • Please make sure that your funds are secure and accountable. Please contact StingraySuits directly if you are having difficulty paying for your costume.

 

Refund Amount

0% Complete - 70% refund

25% Complete - 45% refund

50% Complete - 20% refund

75% Complete - No refund

100% Complete - No refund


 

  • Deadlines and Trello

    • StingraySuits can work with a 3 month ahead deadline if spoken to directly first.

    • Deadlines can require a rush fee depending on the due date. (Anything shorter than 3 months)

    • Please be aware that where you fall on the queue can affect deadlines and that StingraySuits will do their best to work with you but cannot promise a deadline arrival due to certain circumstances.

    • Suits that are paid in full upfront will have higher priority on the queue

    • Trello is located here: https://trello.com/b/ACPAMGb2/stingray-suits-fursuit-queue

 

  • Concept Art and Design Alterations 

    • StingraySuits requires a full reference sheet to be sent in within the quote form. 3 views of a character is encouraged. 

    • Complexity of the character greatly impacts the final price.

    • We do not take commissions off of written descriptions, very rough concepts, or non finalized designs. 

    • Clients can be denied if no concept art is provided or if it is inappropriate by our standards (Any racist or demeaning designs, symbolisms, etc.)

    •  Character changes cannot occur after materials have been bought. 

    • Please make sure your reference sheet shows everything that you want or that you state it in the additional details part of the quote form

    • Please be aware that due to the nature of limited furs, finding exact colors might be impossible but that StingraySuits will do their best to work with you on colors

    • Any color swatches must be purchased on your own as photos tend to distort colors

    • Clients are responsible to tell us right away if something is wrong or needs adjusting.

 

  • Payment

    • Cryptocurrency is not accepted as payment

    • StingraySuits requires a 30% non-refundable payment of quote prices. 

    • Late payments will delay progress and repeated late payments may result in a small fine or cancelation of the project.

    • StingraySuits does not begin working on a project until fully paid off.

    • We only accept payment through Paypal or Square.

    • Payment plans have a 2 month max currently but are subject to change.

    • Please be aware that as our demand and time commitment grows our suit prices will grow as well.

    • Quotes are valid through open commission times and may be adjusted during later openings.

 

  • Warranty and Repairs

    • Wear and tear repairs are free on the warranty for one year after arrival. Shipping must be paid by the client.

    • Repairs after a year will require a fee.

    • If a suit arrives damaged,StingraySuits will repair it for free.

    • Repairs will not be made if we determine that the suit was purposely damaged or changed by the client.

    • The Suit must be cleaned before shipped for repairs. If the suit is not clean, it will be sent back to you at your expense.

    • Repairs will be medium priority and may take up to 2 months to complete.

 

  • Age and Size

    • Clients are required to send in a photo of their ID to prove your age.

    • You must be 18+ plus to commission StingraySuits

    • You may commission a suit on behalf of a minor.

    • Please provide applicable sizes so that we may make sure that your suit fits well.

 

  • Shipping and Handling

    • Clients are responsible for the shipping price, which is not included in the quote.

    • Prices are expected to be $80-100 usd within the US and $100-300 usd for international. (Exact prices may vary)

    • Packages will be sent under USPS and a tracking number will be provided.

    • Packages will be insured.

    • After the package is sent we are not responsible for it.

    • Delays and tracking problems are not under our control.

 

  • Other

    • Please be aware that I maintain the right to alter and resell your suit if you drop or cannot pay for the commission

    • I have the right to post photos during and after creation. If you wish to keep your suit a secret you must tell me upfront before purchase. 

    • I will provide regular progress photos to you and updates to my trello based on when progress is made.

 

  • Contact, Privacy Policy, And Allergies

    • Upon commissioning StingraySuits you are agreeing to a binding contract (oral or written).

    • By commissioning StingraySuits  you agree that you have read all of and agree to all of the Terms Of Service and are over 18 years old.

    • We do not distribute any sort of private information to public use such as phone number, paypal email, name, or addresses.

    • There is a dog and two cats in our current household.

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